Report a Repair

All Foundation Housing offices will close at midday on Friday 22 December and re-open on 8.30am on Tuesday 2 January 2018.

Maintenance service arrangements during Christmas closure

Between 22 December to 1 January 2018 Giraffe Facilities Maintenance Australia are managing our emergency maintenance service on our behalf. Tenants and residents should report urgent maintenance issues directly to them on 0458 458 666.
All non-urgent matters our will be attended to when the office re-opens.

We aim to provide safe, comfortable homes that people choose to live in. When things stop working or need to be repaired, we want you to be confident that they will be fixed quickly and effectively.

Here’s how to report repairs:

1300 895 205 Monday to Friday, 8.30am – 4.30pm.

PO Box 214
Leederville  WA  6902

Use the form below or email


Is your maintenance issue an emergency?



Please phone Emergency Services 000 or for gas leaks ATCO Gas Australia on 13 13 52, or for electrical faults and emergencies, 13 13 51.



Report non-emergency maintenance via a form.

Report a Repair

Maintenance Priority

We aim to respond to maintenance requests as soon as possible. We prioritise maintenance work that poses a health and safety risk to tenants or where there is a risk of damage to the property.

  • Urgent 24 Hours (EMERGENCY) – When there is a threat to the immediate safety or health of people or there is serious damage to property.
  • Priority 3 working days – When there is a failure or breakdown of any essential services on the premises for cooking, heating or laundering.
  • Normal 20 days – All other repairs that are of no immediate threat to the security or safety of the tenants.

Here’s how you can help us help you: 

  • Let us know about items that may pose a danger to contractors or if there are special directions for access.
  • Keep access clear by remove any obstacles around the area where the maintenance needs to be performed – furniture or cars in driveways.
  • Provide us with a Police Report Number (PRN) if the damage has been caused by you or another party and reported to the police.

Contact Us Office Locations

Office Hours:
8:30am to 4:30pm

297 Vincent Street
Leederville WA 6007

PO Box 214, Leederville, WA 6902

T: (08) 9422 0700
F: (08) 6311 7314

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

Unit 6/17 – 19 Foundry Road
Midland WA 6056

T: (08) 6274 3900

Office Hours:
10.00am to 2.00 pm weekdays

100 Hampton Rd
Fremantle WA 6160

T: (08) 9335 6302

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

Unit 6 / 129 Grand Boulevard
Joondalup WA 6027

T: (08) 9400 5000

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

34 Frederick Street
Broome WA 6725

T: (08) 9193 7641

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

3B/3 Hunt Street
South Hedland WA 6722

T: (08) 9172 9700