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Complaints, appeals and feedback

We respect the right of all our customers – whether tenants, residents or any other party we are working with – to make a complaint, appeal or to provide us with general feedback.

We care about the services we provide. Complaints, appeals and feedback give us the opportunity to make improvements or changes to these services.

If you have any issues with your tenancy, please speak with your Coordinator first. If they are not able to resolve this for you, they will inform you of the next steps you can take.

Complaints

You can make a complaint if you are unhappy with the standard of type of service you have received from either staff or contractors carrying out work on our behalf.

Appeals

If you disagree with a decision made that relates to your tenancy, you can appeal this and have it formally reviewed.

Feedback

If you have general feedback about our services, or wish to pass on a compliment or comment about a particular staff member or contractor, we welcome this information. Feedback helps us to make service changes, lets us know if we are getting things right or not, and allows us to recognise staff and contractors for good work.

How to make a complaint, appeal, or provide feedback

  • Right here, through the form below
  • Over the phone by calling Foundation Housing on 9422 0700
  • Download a Feedback Form and mail or email it back to Foundation Housing
  • Email feedback@foundationhousing.org.au
  • Request an interview or to speak with someone in person. We can arrange an interpreter if required.

There is also an Information Sheet on our complaints process.

 

Contact Us Office Locations

Office Hours:
8:30am to 4:30pm

297 Vincent Street
Leederville WA 6007

PO Box 214, Leederville, WA 6902

T: (08) 9422 0700
F: (08) 6311 7314

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

Unit 6/17 – 19 Foundry Road
Midland WA 6056

T: (08) 6274 3900

Office Hours:
10.00am to 2.00 pm weekdays

100 Hampton Road
Fremantle WA 6160

Reception is located at the end of Ashburton Terrace

T: (08) 9239 0700

Office Hours:
By appointment only

Sanori House, Suite 3, 126 Grand Boulevard
Joondalup WA 6027

T: (08) 9422 0700

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

34 Frederick Street
Broome WA 6725

T: (08) 9193 7641

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

3A/3 Brand Street
South Hedland WA 6722

T: (08) 9172 9700