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FAQ

If the information you need is not here please contact your Housing Coordinator.

Why do I need to pay my rent when you are a not-for-profit organisation?

We charge rent to cover the cost of repairing your home when things go wrong or wear out, to meet the cost of managing our services to you and to invest in your home in the long term such as new windows, roof and kitchen when needed.

How is my rent assessed?

We work out the Rent using a percentage of the Assessable Income, plus any CRA the household members would be eligible for.  The most rent we charge for a property is 74.9% of the Market Rent. Utilities are added onto the Rent to make up the total cost of a property. Foundation Housing is governed by the Housing Authority’s Community Housing Rent Setting Policy and the Residential Tenancies Act 1987 (WA).There is more information about rents here.

How often will I have inspections?

We will complete property inspections at the following stages of a tenancy,
• when a new Tenant moves in or out of a property
• during our settling in visit, six weeks after a Tenant moves in
• annually to complete a safety inspection
• routine inspections (up to four per year)
• unsatisfactory property follow up.

Am I eligible to receive quarterly food vouchers? What do I need to do to get these?

You may be eligible to receive food vouchers if the only source of income in your household is one of the following; Centrelink Pensions: Newstart Allowance, Youth Allowance, Austudy, Abstudy, Special Benefit, or Widow Allowance.
If you are eligible to join our voucher program, you will receive a letter with your rent review that explains the process. Every three months we will download a Centrelink statement for you to see if you can still get vouchers. We will only send vouchers if we can confirm that your income means you are still eligible to receive them.

Whose responsibility is it for pest / cockroach treatments?

We are responsible for ensuring your property is free from vermin and pests when you first move in. Generally after moving in, it is the tenant’s responsibility. Please contact our Property Services team to discuss your situation on 1300 895 205.

I want a pet - what do I need to do?

We understand that pets are important to people and seek to enable our tenants to have pets wherever possible. However, we also recognise that pets can cause issues for neighbours, particularly in complexes where people are living in close proximity. If you are thinking about getting a pet please contact your Housing Coordinator. A pet bond of $200 will be charged.

I am going away on holiday - what should I do?

Contact your Housing Coordinator if you are going to be away for more than four weeks. Please note that your benefits may be affected if you are leaving the country for longer periods of time.

Can I eventually buy my house / unit?

Foundation Housing currently do not offer the option of purchasing our properties due to the limited availability of this type of housing in Western Australia.

What is the process if I want to move to another suburb or a larger property?

We recognise that tenants’ housing needs can change over time, and we aim to help move existing tenants within our housing stock to make the best use of our available properties and to meet those changing needs. Please refer to our transfer policy.

What do I need to do if I want to move out?

Under the terms of the Residential Tenancies Act, tenants must give 21 days written notice. If you are looking to move out, please contact your Housing Coordinator who will give you all the information necessary to arrange this.

Contact Us Office Locations

Office Hours:
8:30am to 4:30pm

297 Vincent Street
Leederville WA 6007

PO Box 214, Leederville, WA 6902

T: (08) 9422 0700
F: (08) 6311 7314

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

Unit 6/17 – 19 Foundry Road
Midland WA 6056

T: (08) 6274 3900

Office Hours:
10.00am to 2.00 pm weekdays

100 Hampton Rd
Fremantle WA 6160

T: (08) 9335 6302

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

Unit 6 / 129 Grand Boulevard
Joondalup WA 6027

T: (08) 9400 5000

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

34 Frederick Street
Broome WA 6725

T: (08) 9193 7641

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

3B/3 Hunt Street
South Hedland WA 6722

T: (08) 9172 9700