Report a Repair

We aim to provide safe, comfortable places that people choose to live in. When things stop working or need to be repaired, we want you to be confident that they will be fixed quickly and effectively.

Here’s how to report repairs:

1300 895 205 Monday to Friday, 8:30am – 4:30pm.


Use the form below or email

PO Box 214
Leederville  WA 6902

Maintenance Priority

We aim to respond to maintenance requests as soon as possible. We prioritise maintenance work that poses a health and safety risk to residents or where there is a risk of damage to the property.

  • Urgent within 24 Hours (EMERGENCY) – When there is a threat to the immediate safety or health of people or there is serious damage to property.
  • Priority 3 working days – When there is a failure or breakdown of any essential services on the premises for cooking, heating or laundering.
  • Normal 20 days – All other repairs that are of no immediate threat to the security or safety of the resident.

Here’s how you can help us help you: 

  • Let us know about items that may pose a danger to contractors or if there are special directions for access.
  • Keep access clear by removing any obstacles around the area where the maintenance needs to be performed – furniture or cars in driveways.
  • Provide us with a Police Report Number (PRN) if the damage has been caused by you or another party and reported to the police.

Is your maintenance issue an Emergency?



Please phone Emergency Services 000 or for gas leaks ATCO Gas Australia on 13 13 52 or for electrical faults and emergencies, 13 13 51.



Report non-emergency maintenance via a form.

Report a Repair

Contact Us Office Locations

Office Hours:
8:30am to 4:30pm

297 Vincent Street
Leederville WA 6007

PO Box 214, Leederville, WA 6902

T: (08) 9422 0700
F: (08) 6311 7314

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

Unit 6/17 – 19 Foundry Road
Midland WA 6056

T: (08) 6274 3900

Office Hours:
10.00am to 2.00 pm weekdays

100 Hampton Road
Fremantle WA 6160

Reception is located at the end of Ashburton Terrace

T: (08) 9239 0700

Office Hours:
By appointment only

Sanori House, Suite 3, 126 Grand Boulevard
Joondalup WA 6027

T: (08) 9422 0700

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

34 Frederick Street
Broome WA 6725

T: (08) 9193 7641

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

3A/3 Brand Street
South Hedland WA 6722

T: (08) 9172 9700