COVID-19 Information

Welcome to Foundation Housing’s COVID-19 information page. Here you will find a range of information about how the organisation is managing the situation across our housing portfolio, information previously sent to tenants and residents, together with useful links from reputable sources with up to date and accurate information about COVID-19.

As a result of the COVID-19 virus,  Foundation Housing has made a number of significant changes to the way we deliver our services to ensure tenants, residents and staff feel as safe as possible during this difficult time.

We are proud to continue delivering stable and affordable housing –  as we always do –  and are committed to continuing to support our range of clients however we can.

Whilst Foundation Housing offices have closed, many of the services we deliver are still available, albeit in a different format. Housing allocations are continuing, staff are working remotely, maintenance and property inspections are continuing and front line staff are available to all tenants and customers, providing a range of supports over the phone and online. Whilst allocations to lodges have been suspended for the moment (due to communal living and the need to protect existing residents), they all have increased cleaning and security rosters in place and can still be accessed by agencies, to ensure vital support services are being delivered to vulnerable clients.

The situation is monitored on a daily basis to assess any further changes that may be needed to operations and stakeholders are regularly communicated with to ensure up to date information on service delivery.

For any queries, please contact Foundation Housing on:

General enquiries
Monday – Friday: 8.30am to 4.30pm
Phone: 9422 0700

Monday – Friday: 8.30am to 4.30pm
Phone: 1300 895 205

Tenant information

It’s business as usual, just from a distance

We have closed all of our offices, but our staff are working remotely and they’re available by phone or email to assist you.  As always, please contact your Housing or Lodging Coordinator directly with any questions or concerns you may have.  Our reception team are also still working and can direct your call.

Maintenance requests

We are still responding to requests for maintenance.  The contractors we send may ask you if anyone in the household is sick or has recently travelled overseas and choose to come at a later date if that is the case.

Property inspections

As of Tuesday 2nd June, we have recommenced property inspections. We will be resuming our usual schedule and you will be notified in the usual way. We have produced an Information Sheet to help you prepare for a property inspection during this time.

Here are links to information we have provided tenants via email

24 March Update to Tenants 

17 March Update to Tenants

30 April Update to Tenants

30 April Update to Tenants

Lodging resident information

We have taken the precautionary measure of closing all of our lodges to visitors except for registered support workers. The exception to this are authorised support workers who are seeing a client.  Our lodges house a large number of individuals with compromised immune systems who live in close proximity to one another and share communal facilities.  It is vital we keep our residents safe by following effective social distancing and quarantine measures.

Additional cleaning and security patrols have commenced to help keep these environments as safe as possible for the people who live there. No new residents will be admitted to our lodges until further notice to reduce the risk of infection. Residents can help by respecting these rules and following hygiene guidelines. We take these issues very seriously as communal living at lodges presents risks that we don’t see at our tenant’s homes. Action will be taken where we see rules being broken.

We are currently not accepting any referrals from agencies for their clients to lodging as we do not know when we will be able to once again begin to allocate rooms.  If you are seeking emergency accommodation please contact Entrypoint on 1800 124 684.

Centrepay and rent information

If you are finding yourself in hardship during this time, you can request a rent review. You can do this by calling or emailing your Housing or Lodging Coordinator about your change in circumstances and your concerns.

Neither the $550 a fortnight payment and the one-off payment of $750 will affect how we calculate your rent. However, if you receive the $550 a fortnight payment you will no longer be eligible to receive the Foundation Housing rent subsidy vouchers during this period.

We have prepared an information sheet for tenants which you can download here.

Arrears evictions

The Government recently passed legislation that prohibits landlords from evicting tenants who can’t pay their rent because they have lost income due to the crisis. This legislation is currently in place until 30 September 2020.

The new laws apply to Foundation Housing just as they would a private landlord. We would like to reassure you that we are committed to supporting people to sustain their tenancy without undue stress or pressure during this time. As a community housing provider we set our rents according to your income.  If you have lost work or your income has reduced for other reasons such as loss of hours, we can reassess and reduce your rent based on this reduced income.

Our message has always been the same – if your household has lost income due to the COVID-19 crisis, please contact your Coordinator immediately so we can arrange a rent review. It is very important that you make contact with us. If you simply stop paying your rent and do not make alternative arrangements, you are in breach of your tenancy agreement and at risk of possible eviction.

Whilst the new legislation includes a moratorium on evictions, there are exceptions to this, such as those who:

  • Cause property damage or
  • Pose a threat to the landlord or neighbours.

Family and domestic violence provisions also remain in effect.

More information about this new legislation is included here:

Accessing the Residential Rent Relief Grant Scheme
The State Government is making available grants of four weeks’ rent (up to $2,000) for private tenants who lost their jobs on or after 20 March 2020 and are facing financial hardship due to the COVID-19 crisis.

To be eligible for a grant, you must first have contacted Foundation Housing to request a rent review. If your rent is reduced as a result of that review, you will be required to provide evidence of this as part of your application for the grant. If approved, the grant is payable direct to the landlord.

Further information about the application process and eligibility criteria is available here:


Information for partner organisations

We thank those organisations who work with us to provide our service to our tenants and residents and particularly acknowledge those who are doing so during the COVID-19 crisis.  Where possible we are continuing to provide our service as we normally would.  If you have an enquiry or concern please get in touch with your usual contact at Foundation Housing.  For general enquiries please contact

Recent updates on our services:

9 April 2020 Easter Update

19 March Message to service providers


Thank you

A number of organisations and individuals have generously provided support to Foundation Housing tenants and residents during the COVID-19 pandemic through donations of food, prepared meals, furniture and more.  We deeply appreciate the difference these generous actions are making to our tenants and residents during this crisis.  The support we are receiving means a great deal to the people we house demonstrating to them that they belong to a community that cares about them.

Our gratitude goes to the following groups:

  • Doorstop Dinners Program Fremantle which includes St Patrick Community Support Centre, Rise Network , Fremantle Chamber of Commerce, United Way WA, CEOs for Gender Equity along with the following restaurants Benny’s, Strange Company, La Sosta, The National Hotel and all their volunteer helpers.
  • The Omalas Project
  • OzHarvest
  • Dale and friends
  • Mondo Butchers
  • Joyce Foam Products
  • Treasured Tots Early Education Centre
  • AWB

Useful links

If you are experiencing symptoms and have been in contact with someone who has recently travelled overseas, you should contact the Coronavirus Health Information Line on 1800 020 080.

We have listed some links to trusted information sources for you to do some further reading.

Information sheets and advice

Contact Us Office Locations

Office Hours:
8:30am to 4:30pm

297 Vincent Street
Leederville WA 6007

PO Box 214, Leederville, WA 6902

T: (08) 9422 0700
F: (08) 6311 7314

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

Unit 6/17 – 19 Foundry Road
Midland WA 6056

T: (08) 6274 3900

Office Hours:
10.00am to 2.00 pm weekdays

100 Hampton Road
Fremantle WA 6160

Reception is located at the end of Ashburton Terrace

T: (08) 9239 0700

Office Hours:
By appointment only

Sanori House, Suite 3, 126 Grand Boulevard
Joondalup WA 6027

T: (08) 9422 0700

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

34 Frederick Street
Broome WA 6725

T: (08) 9193 7641

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

3A/3 Brand Street
South Hedland WA 6722

T: (08) 9172 9700