COVID-19 Information

As the Coronavirus (COVID-19) situation continues to evolve, we understand you may have queries or concerns about what this means for you. As a Foundation Housing tenant or resident, we want to let you know the steps we are taking to manage Coronavirus impacts in relation to your home and your contact with Foundation Housing staff.

How is Foundation Housing responding to COVID-19?

Foundation Housing are following the Government guidelines relating to COVID-19 and, as a result, our Leederville, Midland and Joondalup offices are now temporarily closed until further notice. We have planned for this scenario and our staff are now working remotely to deliver our service to our customers as normally as possible.
You can still contact us via phone and email.
General enquiries | Monday – Friday: 8.30am to 4.30pm   Phone: 9422 0700
Maintenance | Monday – Friday: 8.30am to 4.30pm  Phone: 1300 895 205
For housing and lodging queries please contact your Coordinator.
Lifeline 13 11 44   |   Police 131 444   |    Emergencies 000

Our priority is to manage the impacts on our staff, our tenants and residents and maintain our ability to continue delivering services to our customers. We have introduced a range of measures we hope will achieve this, including:

  • Closing our Leederville, Midland and Joondalup offices.  Our staff are maintaining our service to our customers by working remotely
  • Undertaking regular checks with our vulnerable customers to see what additional support they may need
  • Continuing to allocate homes to those on the housing waitlist.
  • Provision of personal safety equipment such as masks, hand sanitiser and gloves for staff attending people’s homes if a visit cannot be postponed
  • Limiting physical contact between staff in the regional offices that remain open
  • No physical external meetings are being held.  We are instead continuing to hold meetings via Skype or phone
  • Rescheduling inspections to a later date and cancelling all group events so as to minimise unnecessary contact.

We are in contact with all of our contractors and support agencies to remind them to follow the recommended hygiene guidelines when they visit our tenants.

We will share up-to-date WA Health Department advice on our Facebook page ensuring you have easy access to a reputable source of accurate information.

What you can do as a tenant and resident

Please ensure you are following Government guidelines concerning personal hygiene and – if you have returned from overseas travel – you will need to self-isolate as per these Government requirements. Please inform your housing or lodging coordinator if this is the case.

If you are experiencing symptoms and have been in contact with someone who has recently travelled overseas, you should contact the Coronavirus Health Information Line on 1800 020 080.

If you intend to travel overseas or out of WA, please let your Housing or Lodging Coordinator know.

How will we respond if a staff member, tenant or resident is diagnosed with COVID-19?

We will seek immediate advice from the WA Department of Health and follow their instructions on how to manage any diagnosis. We have undertaken detailed business continuity planning to ensure plans are in place should there be a need to isolate or close any sections of the business or if any of our tenants/residents or properties are impacted. We will inform you of these plans should the need arise.

Information about Coronavirus is changing by the day and we are constantly monitoring the advice of the WA Department of Health and reviewing our plans. We will keep you informed with updated communication as needed. In the meantime, you are urged to continue monitoring information from official sources as to your own health and what is happening in the wider community.

We also appreciate the extensive coverage of the virus and its impacts may cause you to feel anxious or distressed. If you are experiencing these feelings we encourage you to talk with your support networks. Lifeline 13 11 14 and Samaritans 135 247 telephone counselling services are also available and our staff are available to speak with you as needed.

Useful resources

We understand there is a lot of information out there about Coronavirus, we have listed some links to trusted information sources for you to do some further reading.

Advice on care and safety

Travel Alerts

  • All travel alerts regarding COVID-10 can be followed at Smartraveller

Self-Isolation Guidelines

  • If you returned to Australia and arrived from 9pm on 15 March, you will need to self-isolate for 14 days. This applies to all travellers, including Australian citizens.

Information sheets and advice

Contact Us Office Locations

Office Hours:
8:30am to 4:30pm

297 Vincent Street
Leederville WA 6007

PO Box 214, Leederville, WA 6902

T: (08) 9422 0700
F: (08) 6311 7314

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

Unit 6/17 – 19 Foundry Road
Midland WA 6056

T: (08) 6274 3900

Office Hours:
10.00am to 2.00 pm weekdays

100 Hampton Road
Fremantle WA 6160

Reception is located at the end of Ashburton Terrace

T: (08) 9239 0700

Office Hours:
By appointment only

Sanori House, Suite 3, 126 Grand Boulevard
Joondalup WA 6027

T: (08) 9422 0700

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

34 Frederick Street
Broome WA 6725

T: (08) 9193 7641

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

3A/3 Brand Street
South Hedland WA 6722

T: (08) 9172 9700